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Brisbane Digital Co

Brisbane Website Design | Brisbane Digital Marketing | Brisbane Graphic Design

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Home
About
Services
- Web Design
- SEO
- Blogging
- Social Media
- Graphic Design
- Video
- Email Marketing
Grants
- Queensland Government Business Basics Grant
News
- Blog
- Media
Careers
Help Centre
- How-To Guides
- Submit a Support Ticket
Contact

Submit a Support Ticket

Christmas & New Year Emergency Support

Our office is closed from Midday 18th December – 9am Monday 4th January.

During this period, we will still be answering urgent enquiries and providing emergency support only. To get support please enquire via the form.

General Enquiry

How-To Guides & Videos

"*" indicates required fields

Submit a Support Ticket

Please complete the form below for all support queries. A support ticket will be automatically generated, and our team will respond in order of urgency and ticket priority.

Full Name*

Business / Company Name*

Primary Email Address*

Used for ticket creation and automated status updates.

Alternative / CC Email Address

Optional — add a colleague or manager to keep them looped in.

Best Contact Phone Number*

Service & Issue Classification

Service Category*

Priority Level*

Low: Minor edits/questions | Normal: Standard updates/minor bugs | High: Broken form/checkout | Critical: Full site or email outage

Impacted Website URL*

What do you need help with? (Website Support)*

I don't know my username / password

I require a password reset

My site has a critical error in the public area and is offline

My site has an error message on the page

My site has display / layout issues

The public area of the site is fine, however, there is a critical error on the Admin area

Content, text, or image updates

Plugin / theme update or compatibility issue

Contact form / WooCommerce checkout is not working

Other (explain below)

Specific Page URL(s) Affected

Device & Browser

Helpful for diagnosing layout or display issues.

Primary Hosting Domain*

What do you need help with? (cPanel / Hosting)*

I don't know my cPanel username / password

I require a cPanel password reset

SSL certificate error / "Not Secure" browser warning

Disk space / storage quota full

Server / website performance or resource limit issue

File restore / backup recovery request

Other (explain below)

Domain Name*

What do you need help with? (Domain Name)*

I require access to my domain registry account

I require my domain key / EPP code

Domain renewal / expiry enquiry

Registrant / ownership contact details update

Register a new domain name

Other (explain below)

Domain Name (for DNS)*

What do you need help with? (DNS)*

I need to add email authentication records (DKIM, DMARC, SPF)

Add / update A, CNAME, MX, or TXT records

Point domain to a new website / external service

Update nameservers / Cloudflare access

Other (explain below)

DNS Records to Add / Update

Paste the exact record type, host/name, value, and TTL provided by your third-party vendor (or attach a screenshot/PDF below).

Which user / email account(s) are affected?*

Enter the specific email address(es), or type 'All users' if company-wide.

What do you need help with? (Microsoft 365 / Email)*

I require a password reset

I require an MFA (Multi-Factor Authentication) reset

Email not being received / bouncing

Email not sending / stuck in Outbox

I need to add email DNS records (DKIM, DMARC, SPF)

Create a new user mailbox, alias, or shared mailbox

Set up / troubleshoot Outlook on desktop or mobile

Other (explain below)

Email DNS Records to Add / Update (DKIM, DMARC, SPF)

Paste the exact DNS records provided by your email/marketing vendor (or attach them below).

Which platform is this for?*

BDConnect (CRM / Funnels / Automations / SMS)

Make.com Integrations

3CX Phone System / VoIP

What do you need help with? (CRM / Automation / VoIP)*

Login / user access or password reset

Automation / workflow not firing as expected

Phone / call routing or voicemail change (3CX)

A2P / SMS or email sending issue (BDConnect)

New feature / funnel / integration request

What do you need help with? (Billing & Accounting)*

I require an invoice to be resent

Update credit card / direct debit payment method

Question about an invoice line item or subscription

Request a quote for new work / upgrade

Other (explain below)

Invoice Number

Issue Details & Attachments

Subject / Short Summary*

When did this issue start?

Description of the Issue*

Screenshot / File Uploads (Up to 3 Files)

Drop files here or

Accepted file types: jpg, jpeg, png, webp, pdf, Max. file size: 10 MB, Max. files: 3.

Upload up to 3 screenshots or PDFs (JPG, PNG, WEBP, PDF). Max 10MB per file.

Authorization & Verification

Access Authorization

I authorize Brisbane Digital Co to access our website, hosting, DNS, or Microsoft 365 tenant as required to investigate and resolve this request.

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